Loom & Co does not accept returns or cancellations on the following items:
- Custom Orders
- Color Cards
- Lightly Loved
- Gift Cards
REFUND POLICY
Upon receipt of returned item(s), Loom & Co will inspect item(s) to ensure no damage has been incurred prior to issuing any refund.
Loom & Co reserves the right to refuse return items that are not in as-new condition due to damage or misuse by the client.
Returns made within 30 days of receipt of the product will be issued a refund - minus a 15% restocking fee per rug - back to the original form of payment. Please allow 2-3 weeks for processing.
EXCHANGE POLICY
Loom & Co will accept exchanges within 15 days of receipt of product.
Loom & Co reserves the right to refuse exchanged items that are not in as-new condition due to damage or misuse by the client.
To initiate a return or exchange please email us at hello@loomandco.com.
CANCELLATION POLICY
Loom & Co will offer a full refund if the cancellation is requested within 24 hours of order placement.
Cancellation requests made after 24 hours of order placement will incur a 15% restocking fee per rug.